Frequently Asked Questions
How do I know if my item is in stock or how long the wait time will be?
We are working on updating our system so that we can clearly show stock levels and lead times on our website. However, in the meantime, we ask that you direct all product stock levels and lead time enquiries to our in store team members. Our store directory can be found here.
How long will it take to deliver my goods?
Delivery time varies depending on the item, or items, supplier, availability and your location. Rest assured that we will attempt to minimise any inconvenience caused by delays of manufacturers, or transport, and/or other unforeseen problems. All delivery times quoted at the point of sale are an approximate only. (Due to the nature of imported goods, there can be delays in the shipment of product. Please note that all booking dates are to be used as a guide only, and are not guaranteed)
What if I am not at home when the delivery arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement, as we require all orders to be signed for, confirming receipt of product in good order & condition. In the event that nobody can be home to receive your delivery or your delivery is cancelled on the day of the delivery a redelivery charge of $110.00 (Melbourne Metro Only) will apply.
Can I collect my order from a local store?
Yes, we offer pick up from our warehouse and some local stores. Please visit our delivery page for more information about delivery and pick up options.
Do you deliver on the weekend?
We will only be able to deliver your goods during working hours, Monday-Friday.
Can someone else sign for my delivery?
All orders require a name and signature on delivery, it is the purchases responsibility to accept and sign for their goods.
Do you offer finance and what options are available?
Yes, we do offer finance! We have Zip Pay. Visit ZipPay’s website for more info.
What payment methods are accepted online?
Payment Methods accepted include VISA, Mastercard and ZipPay.
How can I make a complaint?
We always welcome customer feedback so if we make a mistake please get in touch with us. There is always room for improvement. Contact us at email@example.com
Is it possible to change the address/cancel my order?
If you need to update your delivery address details please visit the My Account page here or email us at firstname.lastname@example.org and quote you order number.
Once an order has been placed and accepted by Catalano Interiors, customers have up to 3 days to cancel the order. Should you wish to cancel your order a request must be made in writing outlining your reason for a cancellation request. After 3 days if a cancellation is accepted, a minimum cancellation fee amounting to 50% of the purchase price will apply. This fee is to cover expenses relating to the loss of value, administration and inventory costs and other associated or unforeseen costs. Please phone head-office for any cancellations.
I am missing an item from my delivery. What do I do?
Please phone our head office on 03 9350 4721 or email us on email@example.com, quote your order number and we will get to the bottom of it straight away.
How do I care for my new Catalano Interiors furniture?
All of our care information can be found here.
How do I make a warranty claim?
At Catalano Interiors we strive to provide quality products to all of our customers, however, on the odd occasion, a warranty claim may need to be made. Warranty claims are made directly to head office. Contact details can be found here.
Please note: Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim. For more information on the terms of warranties please read here.