Catalano Interiors has a full inhouse professional delivery and installation service available to our customers who have chosen to have their furniture delivered.
Catalano Interiors offers Standard Delivery where you can have your furniture delivered and placed at your front door, alternatively you can use our Room Of Choice Delivery and have your furniture delivered, assembled and installed to the room of choice.
Our customer service team will give you an estimated delivery date, however due to unforeseen circumstances these dates are only an estimate and are subject to change. Please note that every attempt will be made to minimise any delays, as we are just as excited about you receiving your new furniture!
Once the goods are ready for delivery you will be contacted by our delivery department to schedule a delivery date. Three days prior you will be contacted again via SMS to confirm the delivery date. We ask that you reply YES and your surname to confirm the delivery, if any of the details are incorrect or you would like to reschedule your delivery please call 9350 4721. Should details change prior to delivery it is up to you to advise us. It is imperative that we have accurate and up to date delivery information including an email address and business hours contact. In the event that nobody can be home to receive your delivery or a delivery is cancelled on the day of the delivery, a redelivery charge of $110.00 (Melbourne Metro only) will apply.
The day prior you will receive another SMS and advised of an approximate 3 hour window of when your delivery will arrive. We will always attempt to arrive within this window, but this cannot be guaranteed as other deliveries on the day can take longer than anticipated and traffic conditions also can affect these timeframes.
Our delivery and installation team members require your room/s to be ready and clear with sufficient access on delivery of your furniture. It is your responsibility to forewarn us of any challenges such as narrow stairs, steep driveways, elevators or partly built homes. Further to this we ask you to protect your floors, remove objects that may be in our way that could suffer damage. Please note we are unable to move existing furniture.
Our staff will always extend every professional courtesy, care and assistance when placing your furniture where required.
When receiving your furniture, please inspect your products thoroughly before signing “received in good order and condition.” Any claims for marks, scratches, dents or any other damages will not be accepted once signed.