Care and Warranty

Catalano Interiors will provide a 12-month warranty against faulty workmanship for all products.

Catalano Interiors will endeavour to minimise any inconvenience to you in the event that any problem should occur. Our long time experience in the furniture industry means that any replacement or repair of components or parts will be completed to ensure your maximum enjoyment and usage into the future.

This warranty is valid only in the event of a failure or defect occurring due to a manufacturing fault. 

Please note that many of our products are handmade, so sizes and weights can vary anywhere between 5 and 10% from samples or given specifications. There may also be variation in the colour and texture. 

Warranty is limited only to the replacement of and/or repair to the defective part or component. Catalano Interiors reserves the right to decide whether the claim is due to wear and tear or a manufacturing fault. 

House calls, freight and labour costs are not included in this warranty and will be charged extra to the purchase price. 

The guarantee of warranty is effective from the date of when goods are delivered only to the original delivery address. 

All original documentation including invoices and receipts must be provided.

TIMBER 

Timber products supplied by Catalano Interiors hold a 2 year structural warranty. We use only the highest quality of furniture grade timbers, combining traditional craftsmanship and modern technology we aim to make furniture that will last a lifetime when used as intended. 

We also warrant all surface finishes for 12 Months. This covers failure of the finish, but does not cover wear and tear, or failure due to environmental factors or misuse. 

Natural environmental factors will affect the condition of furniture which can lead to cupping, timber splitting, shrinkage, expansion and timber finish discolouration which unfortunately cannot be warranted. 

• To avoid natural environmental damage occurring such as discolouration of timber finish we always recommend keeping furniture out of direct sunlight for long periods of time. 

• Although naturally resistant to spills and liquids, it is recommended not to place hot cups or bowls directly onto the timber and to ensure spills and liquids are cleaned immediately by wiping down with a damp cloth. 

QUARTZ STONE 

Quartz stone is a product which is about 90% quartz based. This product has outstanding properties to ensure ease of maintenance and longevity of your surfaces. It will withstand exposure to tea, soda, wine, vinegar, lemon juice and strongly coloured substances. 

As Quartz stone is virtually non-porous it will keep its lustrous gloss and ultra-smooth surface without polishing, and it never needs sealing. 

Reconstituted Stone is an extremely strong material but you should avoid: 

• Sitting, standing or climbing on surface. 

• Cutting food directly on the surface. 

• Knocking, dropping or bumping the product with heavy items. 

• Exposure to strong chemicals and solvents. 

• Avoid using product outdoors. 

EVERYDAY CLEANING 

Quartz stone requires very little maintenance to keep the surface looking like new. For every day, routine cleaning we recommend wiping the surface with warm soapy water (a mild detergent) and a soft cloth. For stubborn stains use Quartz Stone Cleanser…..available on request. 

By following the proper care and maintenance of your reconstituted stone, you should have many years of enjoyment from the product.

MARBLE 

Marble is one of earths most natural and timeless materials that stems from limestone nurtured within the ground. The elegance in marble comes from each piece holding its own unique characteristics within the surface face which can show variation in colour, tone and gradient direction. It is these raw and natural elements that create moods and influence rooms. 

Buying marble is a lifetime investment so we suggest these tips to ensure the longevity of your purchase. 

• Make sure you always move marble with care. Whilst although marble is heavy it can be subject to density variation so it is important you support your piece from the centre when moving it around your home. 

• For everyday cleaning use a soft cloth and warm distilled water. If food or beverages are split on your marble try to wipe these straight away. 

• For dry cleaning and polishing use a shammy lightly to bring out the natural tones of your piece.

• Our marble is an extension of earth and naturally produced so remember to avoid vinegar and other acidic cleaners when cleaning.

• Our marble is 100% authentic and raw which means it can be exposed to stains from the likes of red and white wine. 

Marble is a highly porous material and unfortunately we cannot guarantee 100% protection.

Marble will tolerate brief exposures to moderately hot temperatures, however prolonged direct contact with, or radiated heat from very hot pots can cause thermal shock, discolouration or damage. 

Therefore we do not recommend placing hot pots, pans, frying pans and oven trays directly from the hotplate or out of the oven onto the surface of marble. We always recommend the use of a hot pad, coasters or trivet to place under hot items on.

Marble is an extremely strong material but you should avoid the following:

• Sitting, standing or climbing on surface.

• Cutting food directly on the surface.

• Knocking, dropping or bumping the product with heavy items.

• Exposure to strong chemicals and solvents.

• Avoid using products outdoors.

GLASS

This product is tempered glass and is many times stronger than non-tempered glass but not unbreakable.

• Avoid placing extremely hot objects directly on glass surface, we recommend use of coasters or place mats.

• Avoid placing extremely cold objects directly on glass surface, we recommend use of coasters or place mats.

• Note, extreme temperatures can create stress to glass…

• Avoid placing very heavy and sharp-edged objects on your glass furniture.

• Position your glass furniture at least 80cm from any heat source.

• Ornaments placed on glass surface should have protection at base so as to avoid scratching of glass.

• Never drop or drag to move this product, as this can stress the glass to break or shatter.

• Do not sit on glass.

• Clean, with a soft damp cloth.

CHROME & METAL FINISHES

Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Only use a recognised brand of chrome polish, if necessary. Avoid contact with sharp or hard objects as this will cause scratching.

CONCRETE

Fibre reinforced Natural Concrete (FRC)

Our concrete products are comprised of natural materials, granite stone powder, Portland cement, nylon net and water. Much like any natural material such as wood or stone, concrete is a porous material. We have sealed your concrete with a wax sealer that will help provide active protection against staining. To ensure the lasting beauty of your concrete surfaces we recommend reviewing and practicing the following care and maintenance instructions.

AFTER INSTALLATION

The product has been sealed for protection against moisture and staining. Once the pieces have been waxed we recommend allowing them to remain free of objects on the surface for at least 6 to 12 hours. This enables the wax to penetrate the material evenly before the beginning of regular use. The wax we use is a paraffin based substance that hardens the material and protects the surface from staining.

CLEANING YOUR PRODUCT

• Clean your FRC product using mild soap (such as dish soap) and water. 

• Do not use heavy abrasive, bleach-based, or ammoniated cleaners. Use of such cleansers will wear down the wax protection and result in less stain resistance. 

• We do not recommend use of most natural cleansers (which are often citrus-based), as the cleaning agent is typically highly acidic and can damage natural materials.

REGULAR MAINTENANCE

Re-wax periodically. Waxing your product regularly is a quick and easy process that will provide additional protection against staining. 

• Wax once within 2 months of installation of your product and every 3 to 6 months thereafter, depending on use and location. 

• If the product is placed outside, wax it well before winter. 

• Cover and raise off the ground! 

• Please see instore for recommended maintenance products.

AVOIDING STAINS

Although not recommended, regular food preparation will not stain the concrete as the sealer and wax serve as active barriers. In the event that the coating is knowingly cut, scraped, or damaged, new wax should be reapplied. Spills should be wiped up as soon as possible. While the waxing performs well against stains from oils and acidic materials, prolonged exposure may cause penetration of the sealer and possible discolouration.

Expect occasional rings to appear from any liquids. Oils, in particular can penetrate the surface from the weight of a glass or jar. Wiping up spills immediately can minimize but may not prevent staining.

Please note that bath oils, in particular should not be used as they will cause staining from being left in contact with the surface of the concrete for too long. The first stain is always the worst.

Expect the wear of your product to contribute to its uniqueness. Using felt or rubber feet pads is recommended for the bottom surfaces of all objects left to remain on the surface of your product indefinitely, especially unglazed ceramics such as terracotta pots. Unglazed ceramics compete for residual moisture in the concrete and may cause discolouration. Do not place hot objects on the surface as they may cause discolouration. Using a trivet, coaster or placement at all times during use is recommended. At any point, refrain from putting blue painter’s tape or other adhesives directly on the product.

Although not considered a defect, non-structural hairline cracks are possible and may result from shrinkage and the natural curing process. If hairline cracks do appear, immediately apply a thick coat of wax and rub in well to prevent moisture from seeping into the cracks and causing discolouration. Re-wax the area and surrounding surfaces periodically as detailed above.

Please see in store for cleaning and maintenance products.

EXCLUSIONS TO THE WARRANTY

• Normal wear and tear, including pilling of fabric, fading, loss or deterioration of the whole product or its components;

• Damage caused by improper use, cleaning, negligence, treatment, storage of the products or otherwise cause by your acts and/or omissions.

• Damage caused through modifications , alterations; improper assembly, tampering or products used in an abnormal manner and nor for the products intended purpose;

• Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents not approved by Catalano Interiors.

• Defects in products that are sold “As is” which have been brought to your attention.

• Moving from the original delivery address.