REFUND/ CANCELLATION POLICY
Once an order has been placed and accepted by Catalano Interiors, customers have up to 3 days to cancel the order. Should you wish to cancel your order a request must be made in writing outlining your reason for a cancellation request. We allow a maximum of 3 days after an order should you request to cancel. After 3 days, if a cancellation is accepted, a minimum cancellation fee amounting to 50% of the purchase price will apply. This fee would cover expenses relating to loss of value, administration and inventory costs and other associated or unforeseen costs. Please call head office for any cancellations.
Please choose carefully as Catalano Interiors do not refund for simply change of mind.
Each piece of Catalano Interiors furniture is subject to the terms and conditions of the manufacturer’s limited warranty, as outlined below;
- Lifetime warranty for frames for sofas, daybeds, chaise, armchairs;
- 2 years for furniture (including upholstery furniture coverings, foam, finishing (stitching, glue, nails) & recliner mechanisms);
- 1 year for all other products.
Catalano Interiors will make good by repairing any defective products caused by sub-standard materials or workmanship covered that is not the result of normal wear and tear, or a natural characteristic of the material used.
No other warranty is valid whether expressed or implied except for any implied conditions or warranty under mandatory laws applicable at the time and place of acceptance of this order by Catalano Interiors.
The purchaser should obtain and follow the instructions relating to the care and maintenance for the product purchased. The guarantee of warranty is effective from the date of when goods are delivered to the original delivery address and all original documentation including invoices and receipts must be provided.
PROMOTIONAL TERMS & CONDITIONS
Summer Sale – Up to 55% off Everything
Up to 55% off selected products in-store and online from December 2020.
Free delivery for online orders – Limited time only
Metropolitan Melbourne only
Postcodes 3000-3207 and 3752-3796
Delivery to your front door with your furniture placed in a room of your choice. DOES NOT INCLUDE ASSEMBLY OR REMOVAL OF PACKAGING.
*Free delivery promotion only applies to online orders. All purchases made in-store will have the applicable delivery and installation charges.