REFUND/ CANCELLATION POLICY
Once an order has been placed and accepted by Catalano Interiors, customers have up to 3 days to cancel the order, a $100.00 Admin/Cancellation Fee will be charged if an order is cancelled within the 3-day period. Should you wish to cancel your order after the 3-day period a request must be made in writing outlining your reason for your cancellation request. After 3 days if cancellation is accepted, a minimum cancellation fee amounting to 50% of the purchase price will apply. This fee would cover expenses relating to the loss of value, administration and inventory costs and other associated or unforeseen costs.
Please choose carefully as Catalano Interiors do not refund for simply change of mind.
Catalano Interiors reserve the right to refuse service to anyone for any reason at any time.
RETURN/EXCHANGE OF GOODS
Please choose your purchases carefully as returns/exchanges are not provided where you have either changed your mind or made a wrong selection.
In the event of goods being return/exchanged the purchaser is responsible for returning the goods to Catalano Interiors at the purchaser’s expense. Before goods are returned, the purchaser must have consent and make prior arrangements with Catalano Interiors.
A 20% restocking fee applies if goods are returned in original packaging and a 30% restocking fee applies if goods are not returned in original packaging plus any additional delivery cost associated.
Please note: NO returns/exchanges are offered on Special Orders.
14-DAY CHANGE OF MIND POLICY (ONLINE ORDERS ONLY)
Not a perfect match? No worries! If an item isn’t right for you, return it in its original condition and packaging for store credit by submitting our return form within 14 days of receiving the delivery.
The 14 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. We’ll arrange the return delivery and you will receive a credit, less any re-shipping fees (Credits are valid for a period of 6 months from date of return).
How it Works:
- Fill in our online Returns Form within 14 days of receiving your order.
- A member of our team will get in touch with you within one business day to advise further steps.
- Once we’ve received your item, we’ll check that it’s in its original condition and packaging. If this is the case, you’ll receive a credit less any shipping fees within 10 business days.
Each piece of Catalano Interiors furniture is subject to the terms and conditions of the manufacturer’s limited warranty, as outlined below;
- Lifetime warranty for frames for sofas, daybeds, chaise, armchairs;
- 2 years for furniture (including upholstery furniture coverings, foam, finishing (stitching, glue, nails) & recliner mechanisms);
- 1 year for all other products.
Catalano Interiors will make good by repairing any defective products caused by sub-standard materials or workmanship covered that is not the result of normal wear and tear or a natural characteristic of the material used.
No other warranty is valid whether expressed or implied except for any implied conditions or warranty under mandatory laws applicable at the time and place of acceptance of this order by Catalano Interiors.
The purchaser should obtain and follow the instructions relating to the care and maintenance of the product purchased. The guarantee of warranty is effective from the date when goods are delivered to the original delivery address and all original documentation including invoices and receipts must be provided.
STOCK AND AVAILABILITY
‘Core range’ items — Products labelled as part of ‘core/ main range’ means they are products we generally have in stock in our warehouse. If we currently do not have it in stock, it means we are awaiting stock from our suppliers or manufacturers and are doing all we can to secure the stock to fulfil your order. Stock reorder can vary from 6-8 weeks.
‘Ordered upon request’ items — Products labelled ‘ordered upon request’ means that we’ll order the stock and provide an estimated date for arrival from the manufacturer or supplier only once you’ve placed an order with us.
PROMOTIONAL TERMS & CONDITIONS
15% Discount for TPAV Members
- Offer only applies to TPAV Members
- Offer only applies to any new purchase from Monday 3rd May 2021 onwards
- TPAV Members must show virtual membership card in-store or use unique coupon code at check-out for online orders.
*Excludes Floor Stock Clearance items, Discontinued Lines, Leather and fabric protection plans, Artwork, Rugs, Accessories and Delivery charges.
Mother’s Day Instagram Promotion
- Winner drawn: Anna W. (@leothelion02)
- $300 coupon code valid for 6 months from Sunday 9th May 2021
- Minimum spend must be $500 in order for discount to be applied
- Only valid for delivery within Victoria
- Coupon cannot be used in conjunction with any other coupons.
*Excludes Floor Stock Clearance items, Discontinued Lines, Leather and fabric protection plans, Artwork, Rugs, Accessories and Delivery charges
Lockdown – Free Delivery + Assembly for Online Orders
- Only applicable for online orders within Metropolitan Melbourne.
- Minimum amount in cart must be $400 for promo to automatically apply ay check-out.
- Offer available until lockdown restrictions are announced to lift.
- Metro Melbourne delivery postcodes: 3000-3211, 3335-3336, 3338, 3427-3429, 3750-3752, 3754-3755, 3759-3761, 3765-3775, 3781-3787, 3788-3815, 3910-3920, 3926-3944, 3975-3978 and 3980.
- ‘Room of Choice Delivery‘ + ‘Assembly/ Installation‘ free of charge. DOES NOT INCLUDE REMOVAL OF PACKAGING.
- An additional $40 charge may apply for upstairs deliveries.
- Excludes quartz, smartstone and marble products up to 240×120 and over, and may require 4+ Delivery staff.