REFUND/ CANCELLATION POLICY
Once an order has been placed and accepted by Catalano Interiors, customers have up to 3 days to cancel the order, a $100.00 Admin/Cancellation Fee will be charged if an order is cancelled within the 3-day period. Should you wish to cancel your order after the 3-day period a request must be made in writing outlining your reason for your cancellation request. After 3 days if cancellation is accepted, a minimum cancellation fee amounting to 50% of the purchase price will apply. This fee would cover expenses relating to the loss of value, administration and inventory costs and other associated or unforeseen costs.
Please choose carefully as Catalano Interiors do not refund for simply change of mind.
RETURN/EXCHANGE OF GOODS
Please choose your purchases carefully as refunds/exchanges are not provided where you have either changed your mind or made a wrong selection.
In the event of goods being return/exchanged the purchaser is responsible for returning the goods to Catalano Interiors at the purchaser’s expense. Before goods are returned, the purchaser must make prior arrangements with Catalano Interiors.
A 20% restocking fee applies if goods are returned in original packaging and a 30% restocking fee applies if goods are not returned in original packaging plus any additional delivery cost associated.
Each piece of Catalano Interiors furniture is subject to the terms and conditions of the manufacturer’s limited warranty, as outlined below;
- Lifetime warranty for frames for sofas, daybeds, chaise, armchairs;
- 2 years for furniture (including upholstery furniture coverings, foam, finishing (stitching, glue, nails) & recliner mechanisms);
- 1 year for all other products.
Catalano Interiors will make good by repairing any defective products caused by sub-standard materials or workmanship covered that is not the result of normal wear and tear or a natural characteristic of the material used.
No other warranty is valid whether expressed or implied except for any implied conditions or warranty under mandatory laws applicable at the time and place of acceptance of this order by Catalano Interiors.
The purchaser should obtain and follow the instructions relating to the care and maintenance of the product purchased. The guarantee of warranty is effective from the date of when goods are delivered to the original delivery address and all original documentation including invoices and receipts must be provided.
PROMOTIONAL TERMS & CONDITIONS
Buy a 3-seater and Receive 2-seater FREE
- Buy a 3-seater and Receive 2-seater FREE starts on Monday 19th April 2021.
- Offer only applies to any new sales/orders from Monday 19th April 2021 onwards.
- Offer based on recommended retail prices.
- Cannot be used in conjunction with any other offer.
- Offer only applies to marked lounges on display
- Lounges not displayed as a 2+3-seater will revert to standard ticket pricing.
*Excludes Floor Stock Clearance items, Discontinued Lines, Leather and fabric protection plans, Artwork, Rugs, Accessories and Delivery charges.