This website is operated by Catalano Interiors. Throughout the site, the terms “we”, “us” and “our” refer to Catalano Interiors. Catalano Interiors offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is powered by BigCommerce – an online e-commerce platform that allows us to sell our services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to Services and Prices
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors and Inaccuracies
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Catalano Interiors, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Catalano Interiors and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
Catalano Interiors sales are subject to the following terms and conditions.
The following is essential information about the rights and responsibilities of both Catalano Interiors and the Purchaser, please read carefully. By placing an order through Catalano Interiors, the purchaser has signed/acknowledged and agreed to the terms and conditions specified below:
1. The date of order is the date of the purchaser’s signature on their Sales Order
2. The purchaser will pay the balance of the purchase price by cash, direct bank transfer or credit card, or other method approved by Catalano Interiors at its sole discretion. (Surcharges apply for any balance payment taken by credit card).
3. Personal or non-bank cheque is not an acceptable method of payment.
4. The purchaser may cancel this order within 3 days from the Date of Order for which the purchaser will pay a $100 cancellation fee.
5. If the purchaser requests to cancel the order after 3 days from the date of order, and Catalano Interiors, at its sole discretion accepts the cancellation request, the purchaser must pay 50% of the contract value and will forfeit any deposit monies paid.
6. Rest assured that we will attempt to minimise any inconvenience caused by delays of manufacturers or transport and/or other unforeseen problems.
E & O.E. All delivery times quoted are estimates.
Payment Options
1. Payment of any balance owing on the order must be paid for in full 7 working days prior to pick up or delivery of the goods. Goods will not be dispatched from our warehouse or store until full payment has been received.
2. We accept the following Payment methods;
• Cash, Eftpos
• Visa Card, Master Card (this payment will incur a 1% surcharge)
• AMEX (this payment will incur a 1.5% surcharge)
• Direct Transfer – Catalano Interiors BSB: 013 030 ACC: 4250 06432
“Customer must Reference deposit with their Purchase Order Number and Surname to ensure that funds are allocated to the correct account.”
3. Cash, Eftpos and Credit Card payments can be accepted instore.
4. Personal, Company and Bank cheques are NOT accepted.
5. Credit card payments will NOT be accepted over the phone.
If the purchaser fails to pay all or any part of the purchase price and associated costs and charges for the goods by the due date for payment, Catalano Interiors without prejudice to any other rights it may have, may retake or resume possession of the goods and commence legal proceedings to recover from the purchaser any unpaid purchase price and charges.
Gift Voucher
All Catalano Gift Vouchers are redeemable for merchandise only and can be used in store or online. No exchangeable to cash. Gift voucher is not transferable.
Vouchers
· The voucher is intended for single use only and not for resale or redeem for cash.
· The voucher can only be used online or instore.
· The voucher can only be used once per customer
· If a voucher is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.
· Vouchers cannot be redeemed after the expiry date.
· Catalano reserves the right to discontinue a voucher at any time.
· Voucher cannot be used in conjunction with any other offer.
· Vouchers cannot be used on End of Line products, Leather/fabric protection plans and Delivery charges.
· End of Line products, Leather/fabric protection plans and Delivery charges must be paid by cash, credit or bank transfer.
Title of Goods
6. Ownership of the goods and title of the goods remains the property of Catalano Interiors until such time as the purchaser pays all outstanding amounts relating to this or any other agreement.
Custom Made Orders
7. A minimum deposit of 60% of the total purchase price is required on “Custom-Made Orders”.
(a) The goods the purchaser has ordered will be made specially for the purchaser.
(b) Catalano Interiors will not commence making the goods until a minimum 60% deposit is received.
(c) The purchaser is not entitled to a refund on the custom-made order.
(d) The custom-made order cannot be cancelled or varied after 3 days from the date of order.
(e) The estimated delivery period commences 3 days after a minimum 60% deposit is received.
(f) Catalano Interiors will endeavour to deliver your custom-made order in the delivery period estimated. Orders may take up to around 2-4 weeks more than estimated.
Cancellations
8. No order which has been accepted by Catalano Interiors can be cancelled without the prior written approval of Catalano Interiors Management.
9. Should you wish to cancel your order a request must be made in writing outlining your reason for a cancellation request. We allow a maximum of 3 days after an order should you wish to request to cancel it.
10. A minimum cancellation fee amounting up to 50% of the purchase price may apply at Catalano Interiors discretion. This fee would cover expenses relating to loss of value, administration and inventory costs and other associated or unforeseen costs. Catalano Interiors does not provide a refund or replacement if the purchaser has a change of mind about the purchase.
11. Where we are required to refund your payment (due to cancellation of your order), we will use our best endeavours to process your refund in a timely manner. (Please allow 10 Working days).
Collection of Goods
The following applies if the purchaser elects to collect or arrange their own collection and delivery.
(a) Catalano Interiors will not accept claims for scratches, indentations, marks, missing colour, or any other visible damage once the goods have been collected from Catalano Interiors. It is important to inspect the goods thoroughly before taking the goods and signing that the goods were received in good order.
(b) If collecting goods from the Catalano Interiors Distribution Centre, the purchaser must contact the Despatch Department 48 hours before pickup to make an appointment. The contact details are on the front of this Sales Order.
(c) Payment must be made in full 7 days prior to collection of goods. Catalano Interiors can accept credit card payment in store 7 days prior to pick up. Surcharges may apply. Credit card payment will not be accepted over the phone.
(d) Upon collection of goods an original Sales Order and Payment Receipt must be presented.
(e) Catalano Interiors Occupational Health & Safety policies prohibit its staff from lifting furniture outside its Distribution Centre. The purchaser should ensure they have sufficient help to carry and load goods from the Distribution Centre to their vehicle. Catalano Interiors will not be liable for any damage caused due to incorrect/unsafe loading or improper securing of all collected goods. Please be aware that some items are heavy and require two people to lift them.
(f) Collection of goods must be made by appointment only and between the hours of 10:30am-12:30pm and 1:30pm-3:00pm, Monday to Friday.
Delivery/Storage
12. Dates of delivery are only estimates. All goods shall be accepted for delivery by the purchaser within 28 days after Catalano Interiors has given notice to the purchaser that the goods are available for collection. The purchaser will be liable for all costs and charges, including for storage, arising from not accepting delivery within 28 days. If both parties agree to storage of goods, goods MUST be paid for in full.
Ownership of Goods
13. Ownership of the goods ordered remains with Catalano Interiors until full payment has been made for the goods including any applicable costs and charges. Any proceeds received by the purchaser for the sale of the goods before full payment has been made to Catalano Interiors in respect of the goods, shall be held in trust by the purchaser for the benefit of Catalano Interiors.
Warranty
14. Each piece of Catalano Interiors is subject to the terms and conditions of the manufacturer’s limited warranty. Catalano Interiors will make good by repairing or replacing any defect caused by sub-standard materials or workmanship covered by the manufacturer’s limited warranty. Proof of purchase including invoices and receipts must be provided. No other warranty is valid whether express or implied except by the effect of mandatory laws. The warranty does not cover normal wear and tear, damage caused by inappropriate cleaning methods, excessive loading or misuse of the goods. The purchaser should obtain and comply with the instructions relating to the care and maintenance for the goods purchased. The warranty is effective from the date the item/s have been delivered. The warranty only applies to the original delivery address. Catalano Interiors goods come with guarantees provided by the Australian Consumer Law.
15. Unless otherwise specified in writing by Catalano Interiors (in, for example, a Sales Order), Catalano Interiors warrants that:
(a) the frame used in each Catalano Interiors lounge is guaranteed against failure due to a manufacturing defect for its lifetime;
(b) the electronic and motion components for all recliners and sofa beds are guaranteed against failure due to a manufacturing defect for a period of 2 years from date of purchase, excluding batteries and transformers that comes with a 12 month warranty;
(c) all components of your product other than (a) and (b) above (including leather, fabric, stitching, suspension, springs, legs, lacquered and other timber finishes, chrome and metal, glass and marble, travertine and stone) are guaranteed against failure due to a manufacturing defect for a period of 12 months from date of purchase.
16. To claim under the Catalano Interiors warranty against defects, the defect must appear within the relevant time period set out in clause (a), (b) and (c) above.
17. To the maximum extent permitted by law, Catalano Interiors is not liable, whether in contract, tort, including in negligence, under any statute or otherwise, for or in respect of:
(a) normal wear and tear. ‘Normal wear and tear’ mean’s normal usage and includes, but is not limited to the following kinds changes occurring:
i. Leather and fabrics will fade and crease
ii. Foam and fillings will soften and form the shape of the user over time;
iii. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
iv. Scars, marks and differing pore density and colour are natural characteristics of leather;
v. The leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted.
(b) damage caused by spills such as acids, solvents, dyes or other corrosive materials, ink, body paint, or bodily fluid;
(c) damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by actions or omissions; or
(d) the cost of transporting the goods to and/or from the specified place of repair or replacement.
18. The warranty against defects is non-transferable and is limited to the original purchaser specified in the original Sales Order.
19. The warranty against defects only applies to goods used for normal domestic purposes and excludes goods used for commercial purposes.
”Catalano limited warranty”
Catalano Interiors will provide a 12-month Limited Warranty on all discontinued lines and goods sold off the floor “As is”
Warranty is limited only to the replacement of and/or repair to the defective part or component. Catalano Interiors reserves the right to decide whether the claim is due to wear and tear or a manufacturing fault. House calls, freight and labour costs are not included in this warranty and will be charged extra to the purchase price.
How to make a claim against warranty deffects
To claim under the Catalano Interiors Warranty against a defect, the purchaser:
(a) must stop using the product immediately after the defect appears; and
(b) must notify Catalano Interiors within 7 days of the defect appearing;
(c) provide Catalano Interiors with a copy of the original Sales Order or tax invoice. To make a claim, the purchaser can lodge a service claim on the Catalano Interiors website or telephone the service department of Catalano Interiors on 1300 CATALANO and follow the prompts. Once a claim has been lodged with the Catalano Interiors service department, Catalano Interiors will assess the purchaser’s claim, and respond within 10 business days. The cost associated with the claim including any costs of freight, house calls, labour and other items, is borne by the purchaser. The costs are based on standard Catalano Interiors rates.
Remedies for warranty against defects
To claim under the Catalano Interiors Warranty against a defect, the purchaser:
(a) must stop using the product immediately after the defect appears; and
(b) must notify Catalano Interiors within 7 days of the defect appearing;
(c) provide Catalano Interiors with a copy of the original Sales Order or tax invoice. To make a claim, the purchaser can lodge a service claim on the Catalano Interiors website or telephone the service department of Catalano Interiors on 1300 CATALANO and follow the prompts. Once a claim has been lodged with the Catalano Interiors service department, Catalano Interiors will assess the purchaser’s claim, and respond within 10 business days. The cost associated with the claim including any costs of freight, house calls, labour and other items, is borne by the purchaser. The costs are based on standard Catalano Interiors rates.
Variations
The description of all furniture as detailed in the Sales Order is accepted as correct by the purchaser. The purchaser acknowledges that colour swatches and samples are only approximate guides, as leather, fabric, timbers and any stone product may vary in texture, colour and finish. Depending on the selected covering and finish, the furniture may differ in character and feel when compared with showroom furniture. Softness and creasing of the furniture may also vary from the showroom furniture. Prolonged exposure to direct sunlight can cause fading, drying and splitting to leather, fabric, timber and some stone products.
Specifications
Catalano Interiors reserves the right to change the design, price, construction and dimensions of its products without notice. The sales staff of Catalano Interiors are available to assist with any queries regarding any products, but the final decision on any products including the suitability on a particular model, colour, finish or covering is entirely the purchaser’s responsibility. The purchaser should choose carefully because Catalano Interiors does not refund or exchange if the purchaser has a change of mind.
Images on the website are correct at the time of posting and are used for marketing purposes. The actual specs of each product may be updated without any prior notice.
Return of Goods
The purchaser is responsible for returning the goods to Catalano Interiors at the purchaser’s expense if the purchaser had collected the goods from Catalano Interiors. Before goods are returned, the purchaser should make arrangements with Catalano Interiors to receive the goods. If the goods are faulty and/or the cost to return, remove or transport the goods will be significant and the purchaser has paid delivery service expenses in full, then Catalano Interiors will arrange for the goods to be collected from you, within a reasonable time and at the expense of Catalano Interiors.
Refund/Cancellation Policy
Once an order has been placed and accepted by Catalano Interiors, customers have up to 3 days to cancel the order, a $150.00 Admin/Cancellation Fee will be charged if an order is cancelled with the 3-day period. Should you wish to cancel your order after the 3-day period a request must be made in writing outlining your reason for your cancellation request. After 3 days if cancellation is accepted, a minimum cancelation fee amounting to 50% of the purchase price will apply. This fee would cover expenses relating to the loss of value, administration and inventory costs and other associated or unforeseen costs.
Please choose carefully as Catalano Interiors do not refund for simply change of mind.
Catalano Interiors reserve the right to refuse service to anyone for any reason at any time.
Return/Exchange of Goods
Please choose your purchases carefully as returns/exchanges are not provided where you have either changed your mind or made a wrong selection.
In the event of goods being returned/exchanged the purchaser is responsible for returning the goods to Catalano Interiors at the purchaser’s expense. Before the goods are returned, the purchaser must have consent and make prior arrangements with Catalano Interiors.
A 20% restocking fee applies if goods are returned in original packaging and a 30% restocking fee applies if goods are not returned in original packaging plus and additional delivery costs associated
Please note: No returns/exchanges are offered on Special/Custom Orders.
Stock & Availability - Website
‘Core range’ items — Products labelled as part of ‘core/ main range’ means they are products we generally have in stock in our warehouse. If we currently do not have it in stock, it means we are awaiting stock from our suppliers or manufacturers and are doing all we can to secure the stock to fulfil your order. Stock reorder can vary from 6-8 weeks.
‘Ordered upon request’ items — Products labelled ‘ordered upon request’ means that we’ll order the stock and provide an estimated date for arrival from the manufacturer or supplier only once you’ve placed an order with us.
Promotional Terms & Conditions
15% Discount for TPAV Members
Offer only applies to TPAV Members
Offer only applies to any new purchase from Monday 3rd May 2021 onwards
TPAV Members must show virtual membership card in-store or use unique coupon code at check-out for online orders.
*Excludes Floor Stock Clearance items, Discontinued Lines, Leather and fabric protection plans, Artwork, Rugs, Cushions, Accessories and Delivery charges.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
